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DRAFT — under review by our lawyers, not yet in effect

Refund and no-result policy

You pay only when we find a result and you accept the offer. If you have paid and we cannot name a probable owner, we refund you in full.

Last updated 4 Oct 2026

1. In short

  • Requests are free; nothing is paid upfront.
  • No result, no charge.
  • If you have paid and we cannot name a probable owner, you get a full refund, either back to your PromptPay or as credit for another parcel, your choice.
  • This policy does not limit your rights as a consumer under Thai law.

2. When you are not charged

  • We tell you there is no result because the evidence is not enough to name a probable owner.
  • The parcel is not available, or we decline your request.
  • You do not pay before the offer expires. The offer simply lapses at no cost.

3. When you get a refund

  • We cannot name a probable owner after you have paid: full refund, no questions asked.
  • Duplicate payment: if you pay more than once for the same order, we refund the extra payment.
  • Wrong parcel through our error: if the report materially refers to a different parcel from the one you selected, we prepare a new report for the correct parcel or give you a full refund, your choice.
  • Confidence much lower than offered: if the report's confidence level is two levels below the evidence level stated in the offer (for example the offer said "high" and the report says "low"), we offer a refund [TO CONFIRM].
  • We suppress the parcel or cancel the request after you pay but before delivery: full refund.
  • The report is not available within the stated time after payment: you may cancel and get a refund [TO CONFIRM: time limit].

4. How refunds are paid

  • You choose between money back to PromptPay or credit of the same value for a report on another parcel [TO CONFIRM: credit validity].
  • PromptPay payment providers may not support automatic refunds, so we may refund by transfer to a PromptPay ID or bank account you give us, which should be in the same name as the payer [TO CONFIRM].
  • We aim to transfer refunds within about 7 business days of receiving complete refund details.
  • We refund the full amount you paid and bear any transfer fees [TO CONFIRM].

5. When refunds do not apply

[TO CONFIRM: counsel to review this section for consistency with Thai consumer protection law and the Unfair Contract Terms Act B.E. 2540 (1997).]

A report is digital content prepared for your request and delivered as soon as you pay. So, in general and without affecting the refund cases in section 3, we do not refund when:

  • you change your mind after the report is available to download or has been downloaded;
  • it later turns out that the registered legal owner is someone else, because a report is a probability-based assessment of the evidence available when it was prepared, not a confirmation of title, and its confidence level was shown in the offer and in the report;
  • you selected the wrong parcel yourself and the report correctly covers the parcel you selected;
  • we ended your use of the service because you breached the Terms of Service [TO CONFIRM].

6. How to ask for a refund, and your legal rights

Email support@tidinkrai.com or message us on LINE at [LINE OA] with your order number (for example TK-0000) and a short reason, within 30 days of payment [TO CONFIRM: time limit]. If we cannot name a probable owner, we contact you ourselves; you do not need to ask. We reply within 3 business days [TO CONFIRM]. This policy does not limit your rights under Thai consumer protection law.